Frequently Asked Questions

Please reach us at nwosehgladys@gmail.com if you cannot find an answer to your question.

1. What services does Clean Green Shine offer?

We offer a full range of home and property care services including:

Residential / Standard Cleaning
Airbnb & Short-Term Rental Cleaning
Deep Cleaning
Move-In / Move-Out Cleaning
Commercial Cleaning
Laundry Services (Pickup & Delivery available)
Pressure Washing
Trash Bin Take-Out & Take-In
Lawn Maintenance

2. Do I need to be home during the service?

No. As long as we have access to your home or property and clear instructions, you do not need to be present during the service.

3. Do you bring your own cleaning supplies?

Yes. We bring our own professional-grade cleaning supplies and equipment. If you prefer specific products or have sensitivities, please let us know in advance.

4. Are your cleaners trained and trustworthy?

Absolutely. Our team is trained, professional, and committed to providing reliable, respectful, and high-quality service in every home we enter.

5. How do I book a service?

You can book by phone, online, or through direct message. Once booked, you’ll receive confirmation and service details.

6. What is included in a standard residential cleaning?

Standard cleaning typically includes dusting, vacuuming, mopping, bathroom cleaning, kitchen surface cleaning, trash removal, and general tidying.
Deep cleaning services cover more detailed areas.

7. What is the difference between deep cleaning and standard cleaning?

Standard Cleaning is for ongoing maintenance.
Deep Cleaning targets built-up dirt, grime, baseboards, behind appliances, and hard-to-reach areas. It’s ideal for first-time or seasonal cleanings.

8. Do you offer laundry pickup and delivery?

Yes. We offer convenient laundry pickup and delivery services including wash, dry, and fold. Perfect for busy households and Airbnb hosts.

9. How does the Trash Bin Take-Out & Take-In service work?

We take your trash bins out on scheduled trash days and return them after pickup—so you never miss trash day again.

10. Do you clean Airbnb and short-term rentals?

Yes. We specialize in Airbnb and short-term rental cleanings and understand the importance of quick turnaround and guest-ready presentation.

11. Do you offer same-day or last-minute services?

Same-day or last-minute services may be available depending on schedule availability. Contact us as soon as possible to check.

12. Are your services eco-friendly?

We aim to use effective, safe, and environmentally conscious products whenever possible. If you prefer green-only products, let us know.

13. What areas do you service?

We serve local residential and commercial areas. Contact us to confirm availability in your location.

14. What happens if I’m not satisfied with the service?

Your satisfaction matters. If something was missed or needs attention, contact us within 24 hours and we’ll make it right.

15. Do you offer recurring services?

Yes. Weekly, bi-weekly, monthly, and customized service plans are available for both cleaning and laundry services.